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Customer Survey

Customer Satisfaction Survey

Thank you for providing your feedback so Electric Sun can better serve you. Please take a few minutes to complete the following survey.

1. How satisfied are you overall with this purchase experience with Electric Sun? Excellent Very Good Good Fair Poor
2. How likely are you to purchase from Electric Sun in the future? Extremely Likely Very Likely Likely Not Very Likely Never Again
3. How much did you spend on your recent purchase? More than $100,000 $10,000 to $100,000 $1,000 to $10,000 $500 to $1,000 Less than $500
4. What items did you recently order? (select all that apply) Equipment Lamps Service Parts Lotions & Supplies
5. Please rate the areas of the Electric Sun sales department:   Availability   Helpfulness   Product Knowledge   Follow Up   Excellent   Excellent   Excellent   Excellent   Very Good   Very Good   Very Good   Very Good   Good   Good   Good   Good   Fair   Fair   Fair   Fair   Poor   Poor   Poor   Poor
6. Please rate the areas of the Electric Sun service and delivery department:   Communications   Repsonse Time   Staff Appearance   Follow Up   Excellent   Excellent   Excellent   Excellent   Very Good   Very Good   Very Good   Very Good   Good   Good   Good   Good   Fair   Fair   Fair   Fair   Poor   Poor   Poor   Poor   N/A   N/A   N/A   N/A
7. Which of the following MOST influenced your decision to purchase from Electric Sun? Equipment brand carried Product Availability Reputation Referral Location Customer Service Previous Presonal Experience If other, please specify:
8. How likely are you to recommend Electric Sun? Extremely Likely Very Likely Likely Not Very Likely Never Again
Tell us a little about your salon.
9. How many Years have you been in business? New Start Up Salon 1 to 3 years 4 tp 8 years 9 tp 15 years 15 plus years
10. What is your average number of employees not counting yourself? 1 to 3 4 tp 7 7 plus
11. How many tanning beds do you have? Include all locations. 1 to 5 6 tp 10 11 tp 20 20 plus
12. What is your most popular bed and why?
13. What is your busy tanning traffic day of the week? Monday Tuesday Wednesday Thursday Friday Saturday Sunday
14. How does your overall salon revenue compare this year to the previous year? Considerably Better Better About the Same Worse Considerably Worse
15. What do you believe has been the SINGLE largest obstacle over the past 12 months? Increased Competition Price of Gasoline Weather Location Tanning Equipment Local Economic Condition If other, please specify:
COMMENTS: Please feel free to add any addtional general comments about Electric Sun:
If you would prefer for this information to remain anonymous, we completely understand and respect your privacy. Should you want to include your salon information, you will be entered in a monthly drawing for a chance to win a FREE case of lamps.
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